Northwind Clinics
How Northwind Clinics answers 92% of after-hours calls
310 extra bookings a month from calls that used to go to voicemail.
92%
after-hours calls answered
310
extra bookings / month
-41%
no-shows
The challenge
Three clinics were missing almost half their evening and weekend calls. Each missed call was a lost appointment.
The solution
We deployed an AI voice receptionist that answers instantly, checks live availability, books the slot and texts a confirmation.
What changed
92% after-hours calls answered
310 extra bookings / month
-41% no-shows
The full system went live in 4 weeks, with weekly check-ins and a handover the team could run on their own.
Service
AI Voice Agents
Industry
Healthcare
Timeline
4 weeks
Stack
Retell · Twilio · Cal.com
The voice agent sounds better than our old call centre. Patients love it.
Dr. Sam Whitaker, Medical Director
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