Lumen Logistics
How Lumen Logistics saved 1,400 hours in six months
Order emails parsed, shipments created and customers updated automatically.
1,400 hrs
saved in six months
98.6%
extraction accuracy
-43%
status calls
The challenge
Dispatchers spent three hours a day re-typing order emails into their TMS and phoning customers with updates.
The solution
An email-parsing agent now extracts order data, validates it, creates shipments and sends live SMS status updates.
What changed
1,400 hrs saved in six months
98.6% extraction accuracy
-43% status calls
The full system went live in 3 weeks, with weekly check-ins and a handover the team could run on their own.
Service
Workflow Automation
Industry
Logistics
Timeline
3 weeks
Stack
n8n · OpenAI · Twilio
They didn't just build automations, they understood our operations better than we did.
Daniel Ortiz, COO
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