Bloomcart
How Bloomcart resolves 71% of tickets without a human
Support backlog cut from 600 tickets to under 50 in three weeks.
71%
tickets resolved without a human
600 → 50
backlog in 3 weeks
4.8/5
CSAT on AI replies
The challenge
Peak season tripled ticket volume and most questions were the same five: order status, returns, sizing, shipping and discounts.
The solution
We trained an assistant on Bloomcart’s help centre and Shopify data so it can answer, process returns and escalate with full context.
What changed
71% tickets resolved without a human
600 → 50 backlog in 3 weeks
4.8/5 CSAT on AI replies
The full system went live in 3 weeks, with weekly check-ins and a handover the team could run on their own.
Service
AI Support Desk
Industry
E-commerce
Timeline
3 weeks
Stack
Zendesk · OpenAI · Shopify
Our support backlog went from 600 tickets to under 50 in three weeks.
Priya Nair, CX Lead
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